CITIZEN CHARTER 2022-23

LOK NAYAK HOSPITAL
    Govt. OF NCT DELHI

JAWAHAR LAL NEHRU MARG, New  Delhi-110002
    (Nearest Metro Station-  Delhi Gate at Doorstep)
    Tel.: 23236000, Fax:  23232870
    www.lnh.delhi.gov.in

Medical Director: Director Professor DR. SURESH KUMAR

Patient’s Rights

 1.  The right, within the law, to have your privacy, dignity and religious & cultural  beliefs respected.  

2. The right, within the law, to have information relating to your medical condition  kept confidential.

  3. The right to receive medical advice and treatment which fully meets the currently  accepted standards of care & quality and know the same.   

4. The right to be given a clear description of your medical condition.

  5. The right to accepts or refuse any medication, investigation or treatment, and to  be informed of the likely consequences of doing so.  

6. The right to make complaint / suggestions.

Patients Responsibility

1. Give us as much information as you can about your present health, past illness, allergies  and any other relevant details.

2. Follow the prescribed and agreed treatment plan, and comply with the instructions given.

3. Show consideration for the rights for the other patients and the hospital by following the  rules concerning patients conduct.

4. Read all medical form including consent thoroughly prior to singing them. 

5. Do not ask us to provide incorrect information and certificate. 

6. Do not litter the hospital, please use garbage bins.

7. Do not smoke or spit inside the hospital premises.

8. Keep toilets clean after use & support the hospital in keeping the environment clean.

9. Wait patiently for your turn & maintain silence.

10. Do not bring children below 10 years as visitors.

11. Hospital is a smoking free zone, spitting & littering is not allowed.

Vision
  Comprehensive preventing diagnostic and therapeutic  services, teaching-learning environment, opportunities for clinical research and  community orientated health care commensurate with a superlative teaching  hospital.
 

Mission

1. To provide exemplary physical and emotional  care for patients and their families.
 
2. Continued commitment to the care of the poor  and the needy.
 
3. To create a work environment where each  person is valued, respect and has an opportunity for personal and professional  growth.
 
4. To achieve excellence in health services  research.
 
5. To foster a culture of clinical health  sciences research.
 
6. To strengthen relationships with universities,  colleges, other hospital, agencies and our community.
 
7. To demonstrate social responsibility through  the just use of our resources.